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sambartle
08-09-2003, 23:00
I know a few people here must have Sony Ericsson phones so this may interest them...

I just got a text from Orange about a recall on exploding chargers, so i checked the web site:

They are recalling all CST-13 chargers made by Delta. They ship with a load of phones including T68i's and T610's among others.
The full info is below. (phone number at end)

**not all T68i's or others are made by Delta, mine is made by ST, so its worth checking**



CST-13 Specifications
PRODUCT RECALL: CST-13 phone charger
Sony Ericsson has identified a fault in a small number of its UK 3-pin CST-13 phone chargers and, as a precautionary measure, has activated a process to have all potentially failing units returned.
The charger is manufactured in Thailand by Delta, an external supplier, and has the identification number BML162099/3R1A printed on the socket face, along with "made in Thailand by Delta". The charger has been included with the following Sony Ericsson Phone Models: T68i, T300, T310, T610 and the Bluetooth handsfree accessories HBH-30 and HBH-65. It has also been sold separately as an accessory. At this stage we believe that the problem is limited to chargers sold in the UK only.

There has been a limited number of incidents in the UK, where a pressure build-up in the charger has caused the top plastic part of the charger to brake off, with the danger of hitting someone. If the charger does break apart, the electronics of the charger may be exposed thereby creating a risk of giving a person touching these parts an electric shock. In such circumstance, there could also be a risk of fire, if the charger is in proximity of flammable material.

Consumers who possess this chargers should stop using it immediately, remove it from the socket and contact the Sony Ericsson Customer Care Centre. A free replacement charger will be dispatched, together with a pre-paid envelope for the user to return the charger to Sony Ericsson for inspection.

At Sony Ericsson, product quality and safety is of the highest priority and we would like to offer our sincere apologies to all customers for any inconvenience caused.

Customer Care Centre:
email: questions.gb@support.sonyericsson.com
Phone: +44 8705 237 237
danielctull
08-09-2003, 23:13
Thank you. I got a text message but was unsure if it was spam or not.

It was spooky because my charger has been failing to charge properly of late. I will take it back to Vodafone as soon as I can :D

Thanks again.
sambartle
08-09-2003, 23:32
Still not sure how there is a pressure buildup, theres only a transformer in there id guess.

I did think it might have been heat related but ive looked at my new CST-13 (mines an ST and so doesnt need replacing) and cant see any vents on this one so that cant be the problem.
ross
08-09-2003, 23:43
Bah just checked and this includes my charger :/
danielctull
09-09-2003, 00:06
Mines made in Morocco so Im fine :)
abe
09-09-2003, 00:40
Mines a CST-13, but without that model number and its made in Morocco so Im fine! Better be seeing how the phones only a week old!
sambartle
09-09-2003, 00:50
yep the Morrocan ones are made by ST Microelectronics and are definitly ok as i checked this with SE this morning. (well.. they say they are ok)
Predatorracing
09-09-2003, 07:28
Just checked this includes my daughters charger, cheers for this she got the text twice and we were not sure about it thought it might be a spam text:(
ross
09-09-2003, 07:50
Well I didn't even get a text message and Orange know I have a SonyEric..!
Fat Jez
09-09-2003, 13:58
Your's truly was one of the people responsible for putting in the IVR to customer services for the faulty chargers. I won't post the number, since you will already have it in the text message you received.

Cheers,
Stephen
guybirch
09-09-2003, 14:21
so just take it to the orange shop??
Fat Jez
09-09-2003, 14:26
I believe you have to return it to Sony Ericsson, who will issue a replacement, but please contact Orange customer services on the freephone number for more information, as I am not authorised to provide that sort of info.

I'm only a techie, so I don't get involved with that side of things ( I look after various bits of the network, not customers).

Cheers,
Stephen
sambartle
09-09-2003, 19:43
You can either phone Orange or Phone Sony Ericsson, eiother of them will take care of the problem for you.

Orange is a freephone number so for orange customers ring that, everyone else effected ring SE.

Shops may change the chargers but i doubt they have big stocks to swap so it will be hit and miss if they do, its better just to call up, its cheap and you get a new one sent straight out, along with a bag (prepaid) to send the old one back
Gordy
10-09-2003, 01:19
I'm one of those affected grrrrrrr
The Jez Man
10-09-2003, 11:25
Was round my sisters place yesterday and told her about it [she has a T68i, got a txt message but ignored it :eek:] So i checked her charger for her, and lo and behold made in thailand by delta. Good thing there was an advert about it in the Guardian or I reckon she'd never off believed me!
Ciqala
10-09-2003, 11:43
Originally posted by Gordy
I'm one of those affected grrrrrrr
me also

i'm gonna aim mine at my apple mac and when it explodes and damages the mac i can make them pay for it :D *free ugradeage*

well no i'm not but i am gonna have to keep using it until the other one arrives...