View Full Version : Deliverys
Ok, getting a delivery in the morning is all well and good..... but does the postman really have to have be listening to music and smoking a cigarette when you have to sign.
Don't have a problem with listening to some music, especially with that job, early in the morning - but at least he could have taken his headphones off, and as for smoking, it takes the **** a bit IMO. Really shouldn't have to open your door to take a great gulp of smokey rubbish first thing in the morning - he's meant to be at work!
anyway.... :rolleyes:
DaveMark
21-06-2003, 13:31
Originally posted by zander
Ok, getting a delivery in the morning is all well and good..... but does the postman really have to have be listening to music and smoking a cigarette when you have to sign.
Don't have a problem with listening to some music, especially with that job, early in the morning - but at least he could have taken his headphones off, and as for smoking, it takes the **** a bit IMO. Really shouldn't have to open your door to take a great gulp of smokey rubbish first thing in the morning - he's meant to be at work!
anyway.... :rolleyes:
to right m8, i know what u mean, i had one in shabby uniform fag in is moust .. mummbles sign here... then handels the parcel with not much care
They especially **** me off when they seem to knock on the door and then walk off literaly the next second! I go from my room to the door as soon as i hear the door and hes off to his van when i get there! I'm always having to go out and say hang on! They can never be bothered!
Does anybody take the time to say hello and get to know their postie? I know it's not a requirement, but I always have a woed with mine, say hello and last year invited him in to watch the football when the early morning matches were on during the world cup. It makes hell of a difference, I always get my stuff with a smile, if not, he has a word with the lads down at the depot to make sure mine is always ready.
Might just be me but I try to make time and be polite to most people.
DaveMark
22-06-2003, 00:19
there is a lady postan (who deleavers are normal post ) and we got to know her now, she even sometimes signs recorded packages for us :) becasue she knows who we are i like regular people u get to know them :)
dave
Used to know our one but now it's not as regular and if he's going to be smoking then I'd rather not ;) Got a nice milkman though and the postman at work is alright..... gotta feel sorry for them today though.... few thousand tonnes of books to distribute!
Know what you mean Poogash, I've had a couple of special deliverys where the door wasn't rung with the rest of the post in early morning but later around 11-12 the card is just dropped through the letterbox without anything. Our local PO closes at 12.30 so it's pretty irritating!
I know my postman quiet well now.
Always say hello and thank you etc, makes a big difference to them to speak to someone while at work rather than some people just signing for goods and shutting the door on them.
What he does for me now is if he is given a special delivery item to post to my house, he always used come round with that at about 8am before he deliveres the normal post at 10-10:30am, so i just said to him to deliver it at the same time as the normal post as he usually had to go far out of his way of the early rounds to get the things to me, he really appreciated it, and so did i as i dont get woken up early by him anymore, or sleep through him knocking at the door. :D
Hmm well I know the guy who delivers my mail - usually find him off duty in the pub :)
As for couriers - I know the Citylink & Securicor guys well. Even though I dont trust parcels via Securicor.
i've got a ton of deliverys planned this week so i'm gonna be getting to know the people down at the local depots real well by the end.
there must be a better solution to parcel delivery then turning up when you are at work...
I would get it delivered to my office but its frowned upon as they have to get past security, then go to reception, then be sent round to the IT dept and try to find who they are after... can be quite disruptive.
luckily most parcel delivery firms have their depots just round the corner on the local industrial estates (theres a ton of them around basildon where i live). so i can nip in when they open at 8pm the next day and only be a few minutes late for work.
as for the knowing the postman i've been living in this street for over 2 years now and i dont even know any of our neighbours names... very unfriendly area. where i lived before we knew the postman, milkman, shopkeepers and almost every single person living on an estate of about 200 - 300 houses.
firstly this is not related to Kustom i got my deliverys in a timely fashion from them.
its f*&$*ng dabs.com and parcel 'f*&?^"ng' force
my pc guts should have arrived on tuesday morning but because i'm at work all day and unable to take deliverys i cannot be there to get it.
tuesday: so it comes, i'm not in so they leave a card... "call us to arrange other delivery methods"... i call them... you cant arrange another delivery method we have to deliver it twice... but i am telling you i wont be there so its pointless... sorry sir you cannot re-arrange delivery until its been attempted twice... argh!!!!
wednesday: 2nd card...whoopee doo i can arrange my delivery after a day of waiting for nothing... *calls*... so sir would you like us to deliver it to a local post office for collection?... sure that would be great...ok sir it will be at basildon main post office any time tommorow after 2pm...thanks
thursday: mum uses lunch break to go to post office collection office... we dont take parcelforce packages you need to go inside the main post office... mum goes in queues for 40 minutes until her lunchbreaks up and has to leave to get back to work...
friday: mum goes to post office to get parcels... queues all lunch... i'll just go get your parcels... oh they're not here... mum calls me i call parcelforce... wheres my packages... *checks* they are in our depot we cant deliver packages to that post office... well why did you try to then... sorry sir we can deliver them to another post office on monday or you can drive 30+ miles to our depot and completely defeat the object of "delivery"... just send the stuff to the damn post office....
grrr how annoying is that? a full 7 days to attempt to deliver a package... i know you will say well its your fault for not being there but i couldnt use the saturday option as dabs.com decided they dont want me to do it for some reason and greyed out the option despite meeting all their criteria. these pc parts could have been critical and its taking over a week for delivery after getting the stock and packaging it for despatch... i now have to wait until the sunday after to fully put my machine together or lose money i earn from working in the evenings to catch up with where i was.
man i need to go break some stuff to relieve some tension as i am a little wound up now... :mad:
/rant
PJ Matthews
30-06-2003, 01:54
Im sorry but besides Kustom dabs has given the best delivery and service of any e-tailer that Ive used. For such a large company its amazing that I can order stuff after 4pm and often have it turn up the next day.
Theres almost always someone in for deliveries (I plan ahead) but on the odd occasion that there isn't I have hadn't had problems having the parcel delivered to my local post office. People have bad experiences with companies on occasion, but its best to keep an open mind and remember that things do occasionally go wrong, even if it isn't the e-tailers fault. The soloution is to forward plan. You now know you can't have deliveries made to your local post office so you can plan around this.
Its best to be flexible with any e-tailer Im afraid. :)
It could of be worst, they could of lost your package.
PJ
kessellrun
30-06-2003, 02:32
Don't get me started.....
Those e-buyer w*****s - I recently ordered a whole load of stuff for a mate who needed a cheap PC built, so orders the stuff with a three day standard delivery, gets the package and the CR-RW is a DVD rom drive!!(?)
So uses the crazy e-notes thing they've got and gets a standard reply stating that all returns are subject to the buyers expense etc. Not entirely happy so I sent them a nippy letter by snail mail and they 'promptly' reply a fortnight later with an email saying that they are 'only human and human errors do occur sometimes' - what a load....
'send us your faulty items and include the p&p costs and we'll refund you' they said.
Packs up the goods and sends them off. Two weeks later gets an email saying that the money has been refunded.
Great. But what about the CD-RW that I wanted instead of the DVD rom drive?
Phones them up and asks the question - 'the money has been refunded to your dredit card sir'
- ' yes, but what about the CR-RW drive? I need it for a clients computer'
- 'You'll have to re-order that sir, we no longer have the original item for sale'
- 'So what you're saying is that while you made the original mistake, I will have to order another drive which will cost me postage to get delivered, while you have equivalent items on sale?'
- 'Yes sir, you will have to place another order'
- 'But it's your mistake! You sent the wrong item, now you are saying I will have to place a new order for an item that I asked for you to replace, pay for delivery on that item, yet you have equivalent items for sale for less that I was about to pay for the original item?'
- 'Yes sir, you need to place a new order. We no longer stock the item you requested.'
- 'I know, but you have equivalent models. Can you not just send me an equivalent model?'
- 'Your money has been refunded, sir. We no longer stock the item you ordered. You will need to place a new order.'
- 'Goodbye!' - and bought another CD-RW drive elsewhere.
They just don't give a rat's ass. It's just a job to these people, no thought for the customer at all.
DO NOT BUY ANYTHING FROM E-BUYER!!!!!!
Kustom all the way............
You have been warned!!!
I have to agree with PJ, dabs/parcel force deliverys always seem prompt and on time. I always try to plan around which day I'm going to be at home in order to get the parcels and most companies generally post when they say they will. Just have to remember their cut-off times as some don't state it on thier site.
I've had some experience with ebuyer returns, can't say I like it - but they did exchange the item (although it was two weeks later). But their deliverys also seem prompt and you do get what you pay for in regards to service......
:D just re-read that... man i was pretty ****ed off...
to be honest my biggest bug-bear with this was the fact i wasnt allowed to order the saturday delivery as it would have saved a lot of running around and time wasting trying to locate the package and for a £1500 order £10 extra delivery is not too bad anyways. I have checked all the delivery t&c's on dabs.com and you have to make sure its in stock (it was) and you have made more than one order before (i've made several) and you need to order it in time for packing that day. but it never lets me choose anything other than standard 1-3 day delivery. even if it was the saturday a week later at least i have a specific date that i know i will be available.
oh well it 'should' arrive this afternoon but i'm not holding my breath just yet.
E-Buyer suck. Not much more I can say...
I bought an Asus nForce 2 board from them, and they sent me a board which was £40 cheaper and basically a pile of shiznit. After much rangling over the phone and with that stupid online RMA form, I managed to get a refund. Only took 3 weeks and many phone calls!
Right now, totally un-related to PCs, I have some Technics 1200 turntables on order. Amtrak tried to deliver once (30th May, when both my parents were in) and left a card. If I wanted to pick it up (don't mind if its in the same city) I'd have to drive for an hour to get there. 2 hour trip, I couldn't get anyone to give me a lift (no driving license).
Then, I phone the company I bought them off to arrange delivery to my work address, to be told "we can't cos of the nature of the goods" then passed on to customer support, and told "Oh, that'll be fine sir, we'll arrange that for you..."
So theres me thinking "Great! I'll have them in a few days" only to get a phone call the following day...
"Sorry sir, they've already been delivered and signed for by S. Smith (me)"
"wtf?!?"
They'd been signed for 2 days before I phoned to re-arrange delivery. I then had to photocopy and fax my signature from my passport to them so they could compare to the delivery note. They've confirmed its not my signature, but thats the last I;ve heard of it. "Its with Amtrak's security division now..."
And I'm still waiting! :mad:
Originally posted by Deviant
E-Buyer suck. Not much more I can say...
I bought an Asus nForce 2 board from them, and they sent me a board which was £40 cheaper and basically a pile of shiznit. After much rangling over the phone and with that stupid online RMA form, I managed to get a refund. Only took 3 weeks and many phone calls!
Right now, totally un-related to PCs, I have some Technics 1200 turntables on order. Amtrak tried to deliver once (30th May, when both my parents were in) and left a card. If I wanted to pick it up (don't mind if its in the same city) I'd have to drive for an hour to get there. 2 hour trip, I couldn't get anyone to give me a lift (no driving license).
Then, I phone the company I bought them off to arrange delivery to my work address, to be told "we can't cos of the nature of the goods" then passed on to customer support, and told "Oh, that'll be fine sir, we'll arrange that for you..."
So theres me thinking "Great! I'll have them in a few days" only to get a phone call the following day...
"Sorry sir, they've already been delivered and signed for by S. Smith (me)"
"wtf?!?"
They'd been signed for 2 days before I phoned to re-arrange delivery. I then had to photocopy and fax my signature from my passport to them so they could compare to the delivery note. They've confirmed its not my signature, but thats the last I;ve heard of it. "Its with Amtrak's security division now..."
And I'm still waiting! :mad:
man that sucks about the turntables i'd imagine someone at the depot figured there were problems with the delivery anyways so he could just slip them out and it all looks like it got lost in the system or something...
but i can feel your pain I used to dj myself and i am thinking of buying another set of technics it must be killing you to not be able to have a good mix-up it does for me all the time and i sold my decks 2 years ago :)
I have some citronic PD-1s which are a bit pants (good starter) :) In some ways its good they're being delayed... man, if you could see how messy my room is :D I should be moving soon...
I'm expecting another delivery today of some R/C Car bits... fingers crossed this one will be ok :) (though no one at home to sign for :rolleyes: )
well i'm nearly there... :(
i went to pick up my delivery as specified at the post office this afternoon...
bearing in mind that this consignment holds 2/3'rds of the kit mentioned in my sig I was a little shocked/scared/dissapointed/angry to find they have shipped only my two tft screens.... (ARRRRRRRRRRRRGH!!!!!!)
so i phone parcelfarce and they tell me thats the only delivery on their system to my address but sometimes dabs do send out multiple consignments. so i check my emails and find they sent me three exact emails except for the tracking ref. so i run them through the tracker and find my third package sitting in their depot collecting dust...
i phone them back armed with the tracking no and they confirm its there and arrange delivery but why didnt they just ship it with the two screens. each screen was a single delivery so the fact they sent them both means they checked for any packages going to my address then.
anyways after 7 full days of waiting for my package to be delivered (not from the order date itself) i should get it tommorow which will be nice as my new pc thats costing me around 2 grand won't work too well without a motherboard, cpu, hard disks or graphics card or maybe it will but i'm just being fussy either way i'm in a ranting mood again.
i tell you there has to be a lot of money in a parcel collection service... they accept your package at their depot then deliver it in the evening for an extra £5 / £10.... no more worrying about taking the day off work or paying a friend relative to hang around and sign for it. it would take all the hassle out of it.
[/rant]
ARGGGGGGGGGGGGGGGGGGGGHH!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!
insert an incredibly long string of expletives here and picture me throwing lots of stuff about in a general blind fit of rage type way...
not only do i not have all of my stuff I just opened the tft screens and guess what.........!!!!!!!!!!!!!!!
THEY ARE THE WRONG F*&@ING COLOUR!!!!!!!!!!!!!!!
how the hell can they put the wrong colour in when it forms part of the product name!!!
I now not only have to wait until tommorow for the rest of my package I have to send this bloody things back which is gonna take how long... how the hell can these people stay in business.
for all the times i've defended buying online as a great way to do things i've started to change my mind quite a lot.
Ciq
PJ Matthews
30-06-2003, 18:01
In all fairness - Dabs has only made one error - the colour of the LCDs. Everything else is parcel force.
true but you gotta admit from the perspective of the consumer this is getting to be less than acceptable.
go on admit, you know you want to :D
I just checked and they now say that the model i want it out of stock!!!!!!
man this pc is never gonna get finished!
mind you I have enough dabspoints now to get about 20 mousepads... if i order them once a week it will cost them a fair bit in postage (opposed to sending a lot of them at once)... hehe i will have my revenge (this parts a joke by the way)
Ciq
Problem I had was with Securicor, I got a new mobile sent out from o2 just before Christmas, a nice and expensive tiny one. The parcel was tracked to go into Glasgows depot, it never came out.
Apparently someone realised it was a mobile and basically took it home. It took 3 and a bit weeks for me to get that phone after o2's security department claimed I had it even though i'd never seen it or the delivery guy ever came.
It went into Securicors Security division but I never heard anything back, I got my phone and thats all that matters :)
do they even read the emails you send them?
here's the current exchange between me and dabs
start from the bottom and work upwards as its from an email...
Hi,
The link you have provided appears to relate to me wishing to cancel an order after I received it and decided I no longer wish to buy it. But in my email I stated that you have shipped me the wrong goods in relation to my order.
I ordered 2 black displays (code: SDM-S15B quicklinx: 2CBRWS) when you have actually sent me 2 white coloured displays which are a different product code altogether (code: SDM-S15R quiklinx: 2CBLWS)
I would like to know what you intend to do to rectify this situation. Obviously you will need to exchange them for the item that I actually ordered and which you have just confirmed is on my order. Do you intend to re-imburse me for the cost of returning these items for replacement and what guarantees can you give me that I will receive the correct item as soon as possible. This whole thing has been a huge inconvenience for myself and am keen to see it rectified as soon as is humanly possible.
Regards
Ciqala Burt
On 30/6/03 6:33 pm, "CS" <CS@beta.dabs.com> wrote:
> Dear Sirm,
>
> Please follow the link whichj advising about returns under the distance
> selling regulation.
>
> www.dabs.com/support/faq-article.asp?article=1192&m=s
>
> You have ordered the black ones on the order.
>
>
> Regards,
>
> Alison Rothwell
> Internet Sales Executive
> Dabs.com.plc
>
> Please visit www.dabs.com/support for answers to your questions.
>
>
> -----Original Message-----
> From: dabs@ciqala.com [mailto:dabs@ciqala.com]
> Posted At: 30 June 2003 16:50
> Posted To: AA
> Conversation: (cs) Ciqala Burt
> Subject: (cs) Ciqala Burt
>
>
> Received mail from: Ciqala Burt (xxxx@xxxxxxx.com)
> Email sent at 16:49:43 on 30/06/2003
> Telephone -
> Postcode -
> Account No. -
>
> S.O. - 4146628
>
> Stockcode - SDM-S51B
> Product type - Monitor
> Product description - Sony 15" tft black SDM-S51B
>
> Enquiry : Goods don't match delivery note
>
> Message : I have just opened consignments RY3099653
> RY3099667
> (part 3 of this order RY3099640 is still outstanding but i wont dwell on
> that here)
> together these two packages were meant to contain 2 15" BLACK sony tft
> displays (SDM-S15B) instead to my dismay you have given me the wrong
> colour and wrong product code (SDM-S15R). How this happened I do not
> know
> it clearly states on all paperwork that they are to be the black
> screens.
> This is a cause of much frustration to myself the parts that go to make
> up
> this order have been needed urgently since I placed this order well over
> a
> week ago and now not only do I still not have the bulk of the order but
> I
> have to return these units to dabs in order for you to replace them with
> the correct items. can you please let me know what you plan on doing to
> expedite this replacement so as to cause the minimum amount of
> inconvenience to myself and to get me my correct goods as soon as
> possible.
>
> I look forward to your swift response.
>
> Ciqala Burt
Lord Avatar
30-06-2003, 21:53
Sirm? whichj?
Internet Sale Executive? This worries me to no end.
I feel your pain, there's nothing as frustrating as this type of situation.
That's why I buy from Kustom:)
Lord Avatar
30-06-2003, 23:08
In defense of Dabs' "damage control", one time they accidently sent me two mice (and I was charged for both, but I only ordered one). Since I only needed one, I e-mailed them and explained their error.
They said ok, here's your return number, someone will come and pick it up.
It was gone the next day and I was refunded almost instantly. :)
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