RazzleUltra
09-09-2008, 14:35
Right, I'm getting annoyed now.
Moved into our new place a couple of weeks ago, and after messing round trying to get the new phone number recognised, we finally placed an order for O2's Home Access Package (non-LLU ADSL MAX). When the line activated, it came up at 576KBps download speed which worried me as we're only 1.8km from the exchange. So I used the test socket, and there was no change. The line stats were excellent (no errors, 30dB downstream attenuation, 30dB downstream noise margin) and online calculators suggested I should be getting at least 6Mbps.
I spoke to O2 (who I have to say have been pretty good at answering technical queries up to this point), but their hands are tied during the initial 10 day training period as it's exclusively a BT process. They advised me to wait until the 10 days were up (this coming Thursday), but everything I've read tells me that the sync rate should have changed at least once, when it actually hasn't budged at all.
I've been careful not to reboot my router too often in case it sees that as a line fault, so I've only forced a resync three or four times in the last week. Has anyone had a similar experience? I'm just concerned that I'm going to be stuck on 576Kbps for the next few months whilst BT and O2 blame each other.
The only thing I can think of is that I've got a stuck BRAS profile, but that doesn't seem to exactly match my problem as stuck BRASers (fnarrr) tend to be stuck at their pre ADSL MAX 2Mbps.
Please help!
Moved into our new place a couple of weeks ago, and after messing round trying to get the new phone number recognised, we finally placed an order for O2's Home Access Package (non-LLU ADSL MAX). When the line activated, it came up at 576KBps download speed which worried me as we're only 1.8km from the exchange. So I used the test socket, and there was no change. The line stats were excellent (no errors, 30dB downstream attenuation, 30dB downstream noise margin) and online calculators suggested I should be getting at least 6Mbps.
I spoke to O2 (who I have to say have been pretty good at answering technical queries up to this point), but their hands are tied during the initial 10 day training period as it's exclusively a BT process. They advised me to wait until the 10 days were up (this coming Thursday), but everything I've read tells me that the sync rate should have changed at least once, when it actually hasn't budged at all.
I've been careful not to reboot my router too often in case it sees that as a line fault, so I've only forced a resync three or four times in the last week. Has anyone had a similar experience? I'm just concerned that I'm going to be stuck on 576Kbps for the next few months whilst BT and O2 blame each other.
The only thing I can think of is that I've got a stuck BRAS profile, but that doesn't seem to exactly match my problem as stuck BRASers (fnarrr) tend to be stuck at their pre ADSL MAX 2Mbps.
Please help!